Your charge may not have gone through yet if you didn’t see the “Success!” message in the app. After Apple shows the “Done” message, the payment can still be processing in the background. If you close the app too early or lose connection before the “Success!” screen appears, the charge will remain marked as Incomplete until it fully processes.

Tip: Check the Transactions tab to see the current payment status. If it still shows “Incomplete”, please retry the payment.

For security reasons, you must reconnect to Tap to Pay on iPhone each time you open the app. This helps protect your payment information and prevents unauthorized access.

Your region or payment service provider may require a certain iOS version for you to use the payment application with Tap to Pay on iPhone. Typically, iOS 16.0+ on iPhone XS or later. However, we recommend updating to the latest version of iOS.

With Tap to Pay on iPhone, you can accept any form of contactless payment, including Apple Pay on iPhone and Apple Watch, other digital wallet and payment services, and contactless debit and credit cards.

No. Tap to Pay on iPhone won't have a noticeable impact on battery life.

First, follow the link in your Tap to Pay on iPhone welcome email to sign in to Apple Business Register. Confirm your business information to see your Tap to Pay on iPhone connection and your Merchant ID.

From the list of Merchant IDs, select Remove and confirm for each merchant account ID to unlink your Apple ID from Tap to Pay on iPhone.

When the Merchant ID list is empty, your Apple ID is no longer linked to Tap to Pay on iPhone.

1. Open the app on your iPhone, enter purchase amount, and go to Settings -> Tap to Pay on iPhone -> Toggle ON -> CHARGE.

2. Present your iPhone to the customer.

3. Your customer holds their card horizontally or device over the top of your iPhone, over the contactless symbol.

4.When you see the "Success!" message in the iPhone app, the transaction is complete.

Note: please ensure you see the "Success!" message in the app, as the payment may still be processing after the Apple "Done" message is shown.

Tap to Pay uses NFC (Near Field Communication) to securely transmit payment data between a customer’s card or digital wallet and a merchant’s device. When a card or phone is tapped, it sends a one-time encrypted token, not the actual card number, to the payment processor. The processor routes it through the card network to the issuing bank, which authorizes or declines the transaction within seconds. No sensitive data is stored on the merchant’s device, ensuring compliance and security.

Yes. Tap to Pay is generally more secure than swiping a magnetic stripe. Key security features:

Tokenization: each transaction uses a unique encrypted token instead of your real card number, so intercepted data is useless.

Encryption: data transmitted between the card and terminal is encrypted, preventing unauthorized access.

Short range: NFC works only within a few centimeters, making remote skimming nearly impossible.

Authentication: phones and smartwatches typically require biometric verification such as Face ID or fingerprint for approval.